Frequently Asked Questions
Discover everything you need to know about our luxury fragrances and home decor.
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Complimentary shipping is available on orders over a specific value.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your status by logging into your account on our website.
What is your return policy for fragrances?
We accept returns within 30 days of purchase, provided the items are in their original, unopened packaging. Please note that for hygiene reasons, used or opened cosmetic products cannot be returned.
Are your candles made with natural wax?
Our candles are crafted using a unique blend of high-quality vegetable and paraffin waxes, specifically formulated to ensure the best diffusion of our signature scents and a clean, even burn.
Can I include a personalized message and gift wrapping?
Yes, we offer complimentary signature gift wrapping on all orders. You may also include a personalized message at checkout, which will be printed on an elegant card.
How should I care for my Diptyque candle?
To ensure an optimal burn, let the candle burn until the entire surface is liquid during the first use. Regularly trim the wick to 3-5mm to prevent smoke and ensure the glass remains clear.